Overview
Djeba ships sacred goods, ritual items, temple offerings, and sponsorship materials with care and precision. Every order is prepared by hand and packaged to ensure safe arrival. This page explains how shipping works, how long delivery takes, and what to expect once your order is placed.
Processing Time
All orders are processed within 2–5 business days.
Handmade items, ritual blends, and temple‑crafted goods may require additional preparation time. If an item requires extended processing, it will be noted on the product page.
Shipping Methods
Djeba currently offers:
Domestic (United States)
- Standard Shipping (USPS First Class or Priority)
- Expedited Shipping (USPS Priority Express)
International
- International Standard (USPS International)
- International Priority
International delivery times vary by region and customs processing.
Estimated Delivery Times
These estimates begin after your order has been processed.
United States
- Standard: 3–7 business days
- Expedited: 1–3 business days
International
- Standard: 2–4 weeks
- Priority: 7–14 business days
Customs delays may extend delivery times.
Tracking Your Order
Once your order ships, you will receive an email containing:
- Your tracking number
- Carrier information
- A link to follow your shipment’s progress
If you do not receive a tracking email, contact us through the Customer Care page.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination
- Package weight
- Selected shipping method
Some items may qualify for free shipping promotions when available.
Packaging
All items are packaged with care using:
- Protective wrapping
- Reinforced mailers or boxes
- Moisture‑resistant materials for oils, incense, and ritual blends
Fragile items receive additional padding.
Customs, Duties & Taxes (International Orders)
International customers are responsible for any customs fees, import duties, or taxes required by their country. Djeba cannot predict or control these charges.
Lost or Delayed Packages
If your package is delayed, lost, or marked delivered but not received:
- Check with your local post office
- Verify the shipping address on your order
- Contact Djeba Customer Care for assistance
We will help initiate a carrier investigation when needed.
Incorrect Address
If an incorrect address is provided at checkout, Djeba is not responsible for lost shipments. Contact us immediately if you need to correct an address before your order ships.
Questions or Assistance
For help with shipping, delivery, or tracking, visit:
Customer Care → https://djeba.org/customer-care
We’re here to support your journey.